Refund policy

Return & Refund Policy

Last updated: April 6, 2026

Thank you for shopping with Best99.

We strive to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully.

🔁 Return Eligibility

We offer returns only under the following conditions:

  • Product is damaged, defective, or wrong item delivered

  • Return request is raised within 48 hours of delivery

  • A clear unboxing video is mandatory as proof

⚠️ Without an unboxing video, we will not be able to process any return or refund request.

🚫 Non-Returnable Conditions

We do not accept returns in the following cases:

  • Change of mind

  • Size/fit issues (unless wrong size delivered)

  • Minor color or design variation

  • Used or damaged products by customer

📦 Return Process

To initiate a return:

  1. Email us at supporttbest99@gmail.com

  2. Share:

    • Order ID

    • Issue details

    • Unboxing video proof

Once approved:

  • We will arrange a return pickup (if available), or

  • Ask you to self-ship the product to our return address

💸 Refund Policy

  • Refund will be processed only after product inspection

  • Refund will be issued to:

    • Original payment method (for prepaid orders), or

    • Bank transfer (for COD orders)

⏳ Refund Timeline: 7–10 business days after approval

💰 Return Shipping Charges

  • If the return is due to our mistake (wrong/damaged product), we will bear the charges

  • In other cases, the customer may need to bear return shipping costs

❌ Order Cancellation

  • Orders can be cancelled within 24 hours or before dispatch

  • Once shipped, cancellation is not allowed

⚠️ Important Notes

  • We reserve the right to reject any return request that does not meet the above conditions

  • Frequent returns or cancellations may lead to account restrictions

📞 Contact Us

For any queries, contact us at:

📧 Email: supporttbest99@gmail.com

Thank you for choosing Best99 ❤️
We appreciate your trust and support.