FAQs

Frequently Asked Questions (FAQ)

πŸ“¦ 1. How long does delivery take?

We process orders within 1–2 business days. Delivery usually takes 4–7 business days across India. Remote areas may take slightly longer.

🚚 2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on most orders. Some orders may require confirmation via call or WhatsApp before dispatch.

πŸ’° 3. Are there any shipping charges?

We offer free shipping on prepaid orders. A small fee may be charged for COD orders.

πŸ” 4. What is your return policy?

We accept returns only if the product is damaged, defective, or incorrect. You must request a return within 48 hours of delivery with a valid unboxing video.

πŸŽ₯ 5. Why is an unboxing video required?

An unboxing video helps us verify the issue quickly and prevents misuse of the return policy. Without it, we may not be able to process your request.

❌ 6. Can I cancel my order?

Yes, you can cancel your order within 24 hours or before it is shipped. Once dispatched, cancellation is not possible.

πŸ“ 7. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery status.

πŸ“¦ 8. Do you deliver all over India?

Yes, we deliver across India, including most cities and towns.

πŸ” 9. Is it safe to shop on Best99?

Absolutely! We provide secure payment options, COD ΰ€Έΰ₯ΰ€΅ΰ€Ώΰ€§ΰ€Ύ, and reliable customer support to ensure a safe shopping experience.

πŸ“ž 10. How can I contact customer support?

You can reach us anytime via email:

πŸ“§ supporttbest99@gmail.com

We usually respond within 24–48 hours.

⚠️ 11. What if I receive a wrong or damaged product?

If you receive a damaged or incorrect item, please contact us within 48 hours with your order details and unboxing video. We will resolve your issue promptly.

πŸ›οΈ 12. Do you sell original and quality products?

Yes, we carefully select products to ensure they meet our quality standards and provide value to our customers.

Thank you for choosing Best99 ❀️
We’re here to make your shopping experience smooth and hassle-free!